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Frequently Asked Questions

  • Where can I purchase a gift voucher? 
    Offer the ultimate Heavenly Spa by Westin experience. Gift vouchers are available to purchase at

    You can purchase a Heavenly Spa gift card here. For any question about vouchers, please contact us at
  • How early should I arrive to my appointment?

    We ask that you arrive 15 minutes before your appointment time to enable you to prepare and fill in a consultation form if required. If you wish to use the spa facilities before your treatment, we recommend you arrive at least 60 minutes prior to your scheduled appointment. Using the steam room, sauna and pool area before beginning your treatment will allow you to reach optimum relaxation and gain the full benefit of your spa experience.

    We offer our guests a reliable treatment schedule, so please appreciate that late arrivals will not receive an extension of scheduled treatment time to avoid inconvenience to other guests and the same treatment price will apply.

  • What is your cancellation policy?

    A 100% charge will be incurred for any treatment not cancelled or rescheduled at least 24 hours prior to your scheduled time. For group bookings of four people or more, cancellation is three days prior to the treatment booking.

  • Do you take walk-in appointments?

    We highly recommend you book in advance to secure preferred treatments and appointment times. A credit or debit card will be required to hold your reservation.

    For spa reservations please email or call +44 (0)20 3146 2691.

  • Do you have any age requirements?

    No person/s under the age of 16 years is permitted to use the spa and fitness facilities without supervision.


7AM - 10PM (Hotel guests: 24/7)

7AM - 10PM [SUNDAY: 7AM - 8PM]

9AM - 8PM 

8AM - 10:30AM & 2PM - 4:30PM