- Facilities Access & Guest Fees
Hotel GuestsGuests staying in the hotel enjoy complimentary access to our Heavenly Spa by Westin and WestinWORKOUT FItness Studio. Please note that children under the age of 16 must be accompanied by an adult at all times and may only use the pool during designated children’s times from 8:00AM to 10:30AM and 2:00PM to 4:30PM.Non-Hotel GuestsGuests visiting for a treatment who are not staying in the hotel will be charged a supplement to use the Heavenly Spa by Westin facilities.- £50 per person with a 30-minute treatment- £30 per person with a 60-minute or longer treatmentDay PassIncludes access to both our Heavenly Spa by Westin and WestinWORKOUT Fitness Studio- £75; Monday to Thursday- £95; Friday to Sunday and Bank Holidays
- Arrival Time & Late Arrivals
We ask that you arrive at least 15 minutes before your appointment time to enable you to prepare and fill in a consultation form. If you wish to use the spa facilities before your treatment, we recommend you arrive at least 60 minutes prior to your scheduled appointment. Using the steam room, sauna and pool area before beginning your treatment will allow you to reach optimum relaxation and gain the full benefit of your spa experience.
We offer our guests a reliable treatment schedule, so please appreciate that late arrivals will not receive an extension of scheduled treatment time to avoid inconvenience to other guests and the same treatment price will apply.
- Cancellation Policy
A 100% charge will be incurred for any treatment not cancelled or rescheduled at least 24 hours prior to your scheduled time. For group bookings of four people or more, cancellation is three days prior to the treatment booking.
- Walk-In Appointments
We highly recommend you book in advance to secure preferred treatments and appointment times. Any available slots will be offered to walk-in guests on a first come first served basis. A credit or debit card will be required to hold your reservation.
- Age Requirements
Person/s under the age of 16 years are only permitted to use the spa with adult supervision. No person/s under the age of 16 years is permitted to use the fitness studio.
- Spa Etiquette
We aim to provide a peaceful setting for all spa guests, and so we ask you to please keep your mobile devices on silent and photographyis strictly prohibited. The spa team reserves the right to refuse access to anyone whose behaviour may disturb or endanger other guests.
- What to Wear
Robes and flip-flops are provided to our day spa guests. For treatments, we provide disposable underwear to suit women and men; alternatively you may wear your own underwear or swimwear, as you wish. Our spa therapists are professionally trained in draping techniques to ensure your privacy and comfort at all times. T-shirts with comfortable trousers or shorts are ideal fitness attire. Trainers must always be worn in the WestinWORKOUT Fitness Studio.
- Storage Lockers
Lockers are provided in the changing rooms, but we advise you not to bring or wear any valuables whilst using our facilities. We areunable to accept responsibility for looking after your personal effects and for any loss or damage incurred.
- Gift Vouchers
Offer the ultimate Heavenly Spa by Westin experience. Gift vouchers are available to purchase at thewestinlondoncity.skchase.com or in person from our spa reception.For any question about vouchers, please contact us at heavenlyspa@westinlondon.com.